Steve Cohn, CSP, ATM-B helps companies and people Make Business Personal Again to create better and more successful relationships with customers, prospects, employees and each other.

Steve lives and breathes customer relationships.  He has spent much of his more than 25-year professional career studying the way people communicate with each other and how their actions affect their businesses, their relationships, and their environments. From this, he has found that true, loyal customer relationships can only happen when we truly focus on and communicate with the customer.

Steve has extensive experience as a seminar leader and consultant in call center, corporate, and retail customer relations as well as interpersonal and written communication. He has worked with such diverse organizations as Delta Air Lines, IBM, E.ON Energy (UK), Federal Express Worldwide, Atmos Energy, Mazda, KeyCorp, Nestle, Raymond Weil, the City of Los Angeles, University of Louisville Health System and many others in more than 35 states and six countries.

His incredible speaking ability and rapport with audiences and clients helped him earn the designation Certified Speaking Professional (CSP) from the National Speakers Association in 2002. The CSP  designation is the highest earned designation in the speaking and training business.

Steve is a past-president of NSA-Georgia, a state chapter of the National Speakers Association. He is the author/co-author of three books.  You can learn more about Steve at www.peopletopeoplelearning.com, follow him on Twitter http://twitter.com/stevecohncsp, or follow his blog, It’s Not Rocket Service at www.stevecohn.wordpress.com